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Refund policy

WARRIOR CREEK MERCANTILE

Return & Exchange Policy

We hope you love your purchase from Warrior Creek Mercantile! Because we are a small business offering a carefully curated and frequently changing selection of merchandise, we have established the following return and exchange policy.

IN-STORE PURCHASES

Eligible merchandise may be returned within 14 days of the original purchase date for store credit or exchange only.

To be eligible for a return or exchange:

  • Original receipt or proof of purchase is required.

  • Merchandise must be unworn, unused, unwashed, and in original condition.

  • All original tags must remain attached.

  • Apparel must be free of odors, makeup, deodorant, pet hair, or other signs of wear.

  • Shoes must be unworn and returned in their original packaging, if applicable.

We do not issue refunds to the original form of payment.

ONLINE & SHIPPED ORDERS

Eligible online purchases may be returned for store credit or exchange when a return request is submitted within 14 days of delivery.

The delivery date is determined by the date the shipping carrier's tracking information shows the package as delivered.

STARTING AN ONLINE RETURN

Before mailing merchandise back, customers must submit a return request through the Return Request section of our website.

You will be asked to provide information such as:

  • Name and email address

  • Order number

  • Item(s) being returned

  • Reason for the return

  • Whether you are requesting store credit or an exchange

  • Photographs, when applicable

Once your return has been reviewed, you will receive return instructions.

Returns must be authorized by Warrior Creek Mercantile before being shipped back. Returns received without prior authorization may not be accepted.

Once approved, the return must be shipped back to Warrior Creek Mercantile within 5 business days.

Customers are responsible for return shipping costs unless the merchandise arrived damaged or defective or Warrior Creek Mercantile shipped an incorrect item.

Original shipping charges are nonrefundable.

Eligible online purchases may also be returned in person at Warrior Creek Mercantile within the applicable return period.

RETURNING YOUR ONLINE ORDER

Please carefully package your return to prevent damage during transit and follow the return instructions provided with your authorization.

We recommend using a shipping method that provides tracking. Warrior Creek Mercantile is not responsible for return packages that are lost or damaged in transit.

Once your return is received, merchandise will be inspected to confirm that it meets our return requirements.

Approved returns will then be processed for store credit or an eligible exchange.

EXCHANGES

Exchanges are subject to merchandise availability. Because many Warrior Creek Mercantile items are available in limited quantities or are one-of-a-kind, we cannot guarantee that the same item, size, or color will still be available.

If the requested exchange is unavailable, eligible merchandise will be issued store credit.

STORE CREDIT

Store credit will be issued for the amount actually paid for eligible returned merchandise, excluding original shipping charges.

Store credit may be used toward future purchases from Warrior Creek Mercantile in accordance with the terms provided when the credit is issued.

FINAL SALE ITEMS

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale and clearance merchandise

  • Antique and vintage merchandise

  • Earrings

  • Food and consumable products

  • Gift cards

  • Personalized or custom merchandise

  • Intimate or personal-use items

  • Furniture and large home décor items

  • Seasonal merchandise after the applicable holiday

Other jewelry, including necklaces and bracelets, may be returned under our regular return policy provided all return requirements are met.

Additional merchandise may be designated Final Sale at the time of purchase.

FURNITURE & LARGE HOME DÉCOR

Due to the size, handling requirements, shipping considerations, and limited availability of many of these pieces, all furniture and large home décor purchases are Final Sale.

We encourage customers to carefully review measurements, photographs, descriptions, colors, finishes, and other product details before purchasing.

For online purchases, customers are responsible for confirming that an item will fit through doorways, hallways, stairways, and into the intended space before ordering.

This Final Sale provision does not apply when merchandise arrives damaged or defective or when Warrior Creek Mercantile ships an incorrect item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully inspect and package orders before shipment, but we understand that damage can occasionally occur in transit.

If your order arrives damaged or defective, or if you receive an incorrect item, please submit a return request through our website within 48 hours of delivery.

Please include photographs of:

  • The damaged or incorrect item

  • The shipping box

  • The interior packaging

  • Any visible damage to the packaging

Please keep the merchandise and all original packaging until you receive instructions from Warrior Creek Mercantile.

If the issue resulted from shipping damage, a product defect, or an error by Warrior Creek Mercantile, we will work with you to make it right and will cover reasonable return or replacement shipping costs when necessary.

HOLIDAY RETURN POLICY

We know gifts sometimes need to be exchanged, so Warrior Creek Mercantile offers an extended return period during the Christmas season.

Eligible purchases made November 15 through December 24 may be returned or exchanged through January 15.

Holiday returns are eligible for exchange or store credit only. No refunds will be issued to the original form of payment.

All merchandise must meet our regular return requirements. Items must be unused, unworn, unwashed, in original condition, and have all original tags attached.

Our regular Final Sale exclusions continue to apply during the holiday return period, including sale and clearance merchandise, antique and vintage merchandise, earrings, food and consumable products, gift cards, personalized or custom items, intimate or personal-use items, furniture and large home décor, and seasonal merchandise after the applicable holiday.

Online holiday returns must still be submitted through our website and authorized before merchandise is mailed back.

PLEASE NOTE

Warrior Creek Mercantile reserves the right to refuse a return or exchange when merchandise does not meet the requirements of this policy or shows signs of wear, use, washing, alteration, damage, or improper handling after purchase.

Submission of an online return request does not automatically guarantee that a return will be accepted. Merchandise must meet the eligibility requirements of this policy.

Thank you for shopping with Warrior Creek Mercantile and supporting our small business!